Blog #7

 Our last few days at the bakery have been spent shadowing Amber, and also helping some customers upfront. Amber not only works in the back, but she also helps customers and ensures to the best of her ability that each customer leaves satisfied. We have learned a lot about her managerial tasks by shadowing her, but I think my biggest takeaway was her attitude towards her crucial role of assisting customers and creating a safe space for employees. While I am not quite sure about what career I want to pursue yet, I am positive that she has set a very important example that is applicable to any career. She consistently goes out of her way to help everyone around her.

One of the biggest things she stressed was how key it is to attempt to brighten customers' days. It wasn't hard as many people came bustling in eager to share stories about who the cake is for and why. It has been a pleasure to be able to listen to all the stories, especially ones in which people have been to an event and tried the cake, and come into the store wanting more. One of the biggest celebrations this season has been graduation, and my family decided to purchase a cake in order to celebrate our upcoming graduation from high school. My extended family came in from out of town, and we knew that we had to order a bundt cake from NBC to celebrate. It was exciting to finally experience a celebration that many people gushed about. It reminded me of one of the biggest reasons I love baking and sharing what I've made with my friends and family. It provides a connection with others and when we brought the cake out, we were able to explain the different components and decorations that we had assembled. 





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